Introduction
A properly designed and effective performance appraisal process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and of course, the appraisal itself. This cutting-edge course will demonstrate how these techniques link taking into account best practice in appraisal systems and the multi-cultural environment.
This course is focused on both the theoretical and the practical. The course also focuses on effective performance and feedback – integrating this with current Talent Management principles. There will be a practical skills workshop conducted each day where what has been learned will be put into practice:
This course will feature:
- How to design and introduce an effective performance appraisal scheme
- Develop a checklist for preparing and implementing a formal appraisal scheme
- The skills that managers, supervisors and team leaders need to be effective in performance appraisal
- Making performance appraisal work in a multi-cultural environment
- Evaluation and review of the system
Objectives
- Define several types of performance appraisal systems
- Describe the purposes of performance appraisal from an individual’s and organisation’s point-of-view
- Develop a plan for the effective implementation of an appraisal system
- Question the role of performance appraisal in a multi-cultural environment
- Assess the advantages and disadvantages of various appraisal methods
Content Day One
The Role of Assessment & Appraisal
- Why have an assessment & appraisal?
- The purposes of performance appraisal
- What is appraised?
- Trends in assessment & appraisal
- The problems of conflicting objectives
- The ethics of appraising people
Day Two
Implementing a Successful Appraisal Scheme
- Formal Vs Informal systems
- Who does the appraisal&who should be appraised?
- Obtaining top management support
- Preparing a policy statement
- Instructions to appraisers
- Checklist – preparing and implementing a formal appraisal scheme
Day Three
Types of Appraisal
- Ranking, Critical incident, Forced choice&Narrative methods
- Management by Objectives (MBO)
- Behaviourally Anchored Rating Scales (BARS)
- Behavioural Observation Scales (BOS)
- Deciding which type to use
- Overcoming problems in ratings
Day Four
The Appraisal Interview
- Common reasons for failure and mistakes made
- Communication skills for appraisal (Questioning and Listening)
- Hints on interviewing
- Planning & Preparing for an Appraisal interview
- Emotional Intelligence & Feedback
- Practice appraisal interviews – role plays
Day Five
Key Issues in Performance Appraisal & Assessment
- Assessment Centres and Appraisal
- Performance Appraisal in a Multi-Cultural Setting
- Best practice in assisting with employee personal problems (EAP)
- Talent Management & Succession Planning links
- Evaluation and review of the system
- Personal Action Planning
