Introduction
This course aims to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multi-cultural workplace; and finally to become more self-aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. This is a vital course for any manager or leader working in a multi-cultural workplace.
This course will feature:
- Develop your multi-cultural leadership & management skills in a fun & informative learning environment
- Discover best-practice in diversity management & multi-cultural communication
- Appreciate current business issues related to managing & leading in a multi-cultural workplace
- Strategies for improving your cross-cultural communication
- Ways to ensure success and limit failure with international assignments.
objectives
By the end of this course, participants will be able to:
- List Hofstede’s five value dimensions
- Explain the meaning of each of the five value dimensions
- Illustrate examples of stereotypes and stereotyping
- Differentiate between transformational & transactional management
- Formulate a business case for cultural diversity in their workplace
Contents
Day One
The Meaning of Culture
- Our world today – the importance of demographics
- What is culture?
- Dimensions of culture
- Hofstede’s five value dimensions
- Understanding globalisation
- Workplace and organisational culture
Day Two
The Psychology of Culture
- Understanding personality
- Stereotypes and stereotyping
- Motivation and culture
- Multi-cultural communication
- Body-language and culture
- Multi-cultural negotiation
Day Three
Leadership & Management
- Theories of leadership & management
- Transformational & transactional management
- Developing a global mindset
- Culture and strategy
- Managing in multi-national companies
- Multi-cultural teams and teamwork
Day Four
Managing diverse employees in a multi-cultural workplace
- The business case for cultural diversity
- Managerial roles in diversity
- Discovering cultural advantage
- Diversity and teams
- Nationalisation programmes
- Providing feedback and performance appraisal in a multi-cultural workplace
Day Five
Current issues in international business
- International assignments and global career development
- Culture shock and global working
- International Human Resource issues
- Culture and decision-making
- Personal action planning
