Introduction
This program is designed for:
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.
Objectives
- Practice advanced administration techniques to effectively run the office of a senior manager.
- Build excellent relationship with the manager and maximize productivity.
- Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
- Apply professional business-writing techniques in e-mails.
- List the main causes of stress and prepare an action plan to keep it under control.
- Prepare and organize a professional meeting, write its agenda and take minutes accurately.
- Demonstrate professional skills in communicating with the internal/external public in an effective manner.
Content
Progressive Role of the Executive Assistant/PA
- Developing and Broadening your Role
- Expanding Yourself: Going Beyond Expectations
- Wideningthe Managerial Aspects of your Role
- Competencies of the Modern PA
- Better Management of your Work Flow
Optimizing the Relationship with the Boss
- Establishing Common Objectives/Priorities
- Knowing and Synchronizing Expectations
- Building and Managing the Relationship
- Maximizing your Value Relative to the Boss
- Partnering with the Boss
Effective Interpersonal Communication
- BuildingExcellent Relationships with Colleagues
- Dealing with Difficult Personalities
- DevelopingSelf-Confidence and Assertiveness
- Presenting your Ideas and Influencing Others
- Negotiating Win-Win Outcomes
- Perceptions, Attitudes and Beliefs
Professional Business Writing
- Crucial Elements for Excellent Writing
- Writing Professional Emails
- Email Etiquette
Controlling Stress
- UnderstandingStress
- What Happens When you are Under Stress: The Symptoms
- Identifying Actual Causes of Stress
- Action-Planningto Keep Stress Under Control
- Time-Management Preventive Measures
Organizing Professional Meetings
- Planningfor the Meeting
- Preparing the Agenda
- Techniquesfor Writing the Minutes
- Improvingthe Effectiveness of your Meetings
- Actions to Take After your Meetings
Dealing with Visitors and Improving Customer Service
- Different Techniques for Screening Visitors
- Servicing Internal and External Customers
- Handling Complaints Professionally
- Making your Department Customer-Friendly
