Overview
This thoroughly practical two-day programme is the ideal course for FM teams who need to develop their understanding of building services in order to ensure:
- Optimal satisfaction of organisational requirements
- Efficient and cost-effective maintenance and operation of building services
- Professional standards of procurement from, and management of, specialist consultants and contractors
Training objectives
To provide a fundamental understanding of building services in the context of:
- The working environment
- The success of the core business
- The health and safety of the occupants
- Operating cost and environmental impact
- The optimisation of cost and value
- Strategies for continuous improvement
Course outlines
Building services fundamentals
- The function of services in commercial buildings and their importance to the core business
- Electrical services
- Lighting
- Heating
- Ventilation and air conditioning
- Lifts
- Water
- Understanding IT and communication systems
The provision of comfort and safety
- Statutory requirements
- Health and safety legislation
- Control of contractors
- Risk assessment
- Fire precautions
- Legionella, sick building and other risks
- Business requirements
- Understanding user requirements
- Matching systems to business needs
Getting the design right
- What the FM needs to know about design and its procurement
- Successful space planning
- Relationship between services, space planning and design
- Getting the brief right
- Supplier selection and management
Operation and maintenance
- Input and output specifications
- Resource options
- Contracts principal elements
- Tendering key steps
- Selection criteria
- Operational criteria
- Maintenance trends
- Performance-based service provision
- Input and output specifications
- KPIs and thresholds
- Risk containment
- Value-add opportunities
- Performance contract strategy
Contingency planning
- Being ready for the unexpected
- Identifying and reducing risk
- Internal risks
- External risks
- Identifying threats at your site
- Managing risk
- Protective systems
- Occupier obligations
- Fire management
- Testing
Commissioning services systems
- Physical commissioning
- Common problems
- Typical costs
- Commissioning stages
- Continuous commissioning
- Energy efficiency and the scope for environmental improvement
Satisfying the occupants
- Obtaining and responding to feedback
- When to get feedback
- Why
- How
- What to do with it
- Practical exercises
Air time
- Sharing experience and addressing specific issues of interest to participants
- Course review
